At Spinz Casino, we are committed to promoting responsible gaming and ensuring that our platform remains a safe, enjoyable, and fair environment for all players. While online gaming is a form of entertainment, we recognize that for some individuals, it can lead to harmful behavior or problem gambling. This policy outlines the measures we take to protect our players and promote responsible gaming practices.
1. Our Commitment
Spinz Casino is dedicated to:
- Promoting responsible gaming behavior
- Preventing underage gambling
- Providing tools for players to stay in control of their gaming habits
- Identifying and supporting players who may be at risk
- Ensuring staff are trained to recognize and handle problem gambling situations
2. Underage Gambling
Gambling by individuals under the age of 18 is strictly prohibited. To enforce this:
- We verify the age and identity of all players through our KYC process
- Accounts found to belong to underage users will be immediately closed
- Any associated winnings will be forfeited
Parents or guardians who suspect a minor is using our platform should contact us immediately at [email protected].
3. Player Protection Tools
We offer the following self-help tools to help players stay in control:
a) Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit.
b) Loss Limits
Restrict the amount of money you can lose over a specific period.
c) Wagering Limits
Limit the amount you can wager during a specific timeframe.
d) Session Limits
Control how long you spend playing per session.
e) Cool-Off Period
Temporarily deactivate your account for a chosen period (e.g., 24 hours to 30 days).
f) Self-Exclusion
Permanently block access to your account for a minimum of 6 months. During this time, your account will be deactivated and you will not receive marketing communications.
To activate any of these tools, please visit your Account Settings or contact our Support Team.
4. Identifying Problem Gambling
Signs of potential gambling problems may include:
- Gambling more than you can afford to lose
- Chasing losses or betting with borrowed money
- Neglecting personal or professional responsibilities
- Lying about gambling activity
- Feeling anxious or depressed due to gambling
If you or someone you know is showing these signs, seek help immediately.
5. Help and Support Resources
If you believe you may have a gambling problem, we strongly encourage you to seek help from one of the following professional organizations:
- Gambling Helpline New Zealand – 0800 654 655 or gamblinghelpline.co.nz
- PGF Services – pgf.nz
- Gamblers Anonymous – gamblersanonymous.org.nz
All services are free, confidential, and available 24/7.
6. Staff Training
Our team is trained to:
- Recognize signs of problem gambling
- Respond sensitively and appropriately to player concerns
- Provide information about responsible gaming tools and support resources
- Uphold all responsible gaming protocols and best practices
7. Advertising and Marketing
Spinz Casino is committed to ensuring that our advertising:
- Does not target minors or vulnerable individuals
- Promotes gaming as a form of entertainment, not a way to make money
- Includes responsible gaming messages where appropriate
- Avoids misleading or exploitative claims
8. Staying in Control – Player Tips
We recommend the following best practices:
- Treat gambling as entertainment, not a way to make money
- Set limits before you start playing
- Take frequent breaks
- Never gamble under the influence of alcohol or drugs
- Don’t chase losses – walk away and try again another day
9. Contact Us
If you have questions or need support regarding responsible gaming, please contact our support team:
Spinz Casino
444 Tristram Street, Whitiora, Hamilton 3200, New Zealand
Email: [email protected]
Website: insidersexpeditions.com